Privacy Policy

Last updated: June 2026

Browning PC LLC ("we," "us," "our," or "Company") respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding your data. By using our website, requesting our services, or providing your information, you agree to the practices described in this policy.

1. Information We Collect

We collect information in the following ways:

• Information you provide directly: When you fill out our contact form, request a quote, book an appointment, or contact us by phone or email, we collect your name, phone number, email address, and details about your IT needs or service request.
• Information collected automatically: Like most websites, we automatically receive certain information such as your browser type, device type, approximate location (city/region based on IP address), pages visited, time spent on our site, and referring website. This information is collected through cookies and analytics tools.
• SMS phone numbers: When you provide a phone number for service requests, you are consenting to the collection and use of that number for sending SMS notifications about your service ticket.

2. How We Use Your Information

• To respond to your inquiries and provide tech support services you request
• To schedule appointments and send SMS service ticket notifications via Twilio
• To provide appointment reminders and follow-up communications
• To improve our website, services, and customer experience
• To understand how visitors use our site through aggregated analytics
• To provide relevant content and advertising
• To comply with legal obligations or protect our rights

3. SMS Notifications via Twilio

When you provide your phone number while requesting repair or IT support services, you consent to receive SMS text messages from Browning PC. We use Twilio, a third-party SMS service provider, to send these messages.

Types of SMS messages you may receive:

• Service ticket creation and confirmation
• Service status updates
• Technician assignment and arrival notifications
• Appointment reminders
• Follow-up communications after service completion

Message & Data Rates: Standard SMS message and data rates from your wireless carrier may apply. Browning PC does not charge for these notifications, but your carrier may.

Twilio's Privacy: Your phone number and SMS data are processed by Twilio. Twilio has its own privacy policies and security measures. For information about how Twilio uses your data, please see Twilio's Privacy Policy.

We never sell or share your mobile opt-in: Mobile information and SMS consent (including your phone number) collected when you opt in to text messages from Browning PC will not be shared with or sold to third parties or affiliates for their marketing or promotional purposes. We share your number only with our SMS provider (Twilio) for the sole purpose of delivering the service-related messages described above.

4. Opting Out of SMS Notifications

You may opt out of SMS text message notifications at any time by replying STOP to any text message from Browning PC. Once we receive your STOP request, we will no longer send SMS notifications for new service tickets.

For help or support with SMS notifications, reply HELP to any text message from Browning PC, or contact us directly:

• 📞 Phone: 229-561-1674
• ✉️ Email: ricky@browningpc.com

5. Data Sharing & Third Parties

We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your information with trusted service providers who help us deliver our services, including:

• Twilio: SMS service provider for sending service notifications
• Google Analytics: Website analytics and usage tracking
• Payment processors: For securely processing payments (when applicable)
• Service management software: For scheduling and ticket tracking

We may also disclose your information if required by law, court order, or to protect our legal rights or the safety of our customers.

6. Data Security

We take reasonable precautions to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure. While we strive to use industry-standard protections, we cannot guarantee absolute security of your data.

7. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience on our website, remember your preferences, and understand how you use our site. You can control cookies through your browser settings, though some features may not function properly if you disable them.

8. Google Analytics

We use Google Analytics to understand website traffic and user behavior. Google Analytics collects information such as the pages you visit, how long you stay, and what sites you came from. This helps us improve our website. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

9. Third-Party Links & Advertising

Our website may contain links to other websites and third-party advertising. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any information.

10. Your Rights & Choices

You have the right to:

• Request access to the personal information we have collected about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Opt out of marketing communications
• Opt out of SMS notifications by replying STOP
• Control your browser cookie settings

To exercise any of these rights, please contact us at ricky@browningpc.com or 229-561-1674.

11. Children's Privacy

Our services are not directed to children under age 13. We do not knowingly collect personal information from children. If we learn that a child has provided us with personal information, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us: